How can we help?

Tap an arrow to slide it the way it points. If nothing blocks its path, it escapes the board. If another arrow is in the way, you lose a heart. Clear every arrow to win. Fewer mistakes earn more stars.

You have three hearts per level. When they're gone the level ends and you can try again. Sometimes you'll be offered the chance to watch a short video to keep going. In Zen mode there are no hearts at all.

Undo takes back your last move. Lines draws faint guide lines along every row and column, so it's easier to see which arrows are lined up. Zoom helps you look closer at big boards – you can also pinch to zoom and drag to move around, which is handy on the Weekly Challenge.

Everyone gets the same Daily Puzzle each day and the same giant board each week. Your score is your time plus 20 seconds for every mistake, and the first finish counts for the leaderboard. Solving the Daily Puzzle keeps your streak alive.

Yes. Levels are generated on your phone, so you can play offline. You need a connection for leaderboards, cloud saves and purchases.

• You start with free hints.
• Solve the Daily Puzzle and finish the Weekly Challenge to earn more.
• Watch a short video in the Shop or during a level for a free hint.
• Buy a hint pack in the Shop, or get unlimited hints with Arrowly Plus.

Close Arrowly completely and reopen it while connected to the internet. If the hints still don't show, email us at info@vitrixtechnology.com with your purchase receipt or order number and we'll sort it out.

Open the Shop in Arrowly and tap Restore purchases while signed in to the same App Store or Google Play account you bought with. Remove Ads and Arrowly Plus will be unlocked again. Hints that have already been used can't be restored.

iPhone / iPad:

1. Open the Settings app and tap your name.
2. Tap Subscriptions, then Arrowly.
3. Tap Cancel Subscription.

Android:

1. Open Google Play and tap your profile picture.
2. Tap Payments & subscriptions → Subscriptions, then Arrowly.
3. Tap Cancel subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. Plus stays active until the end of the period you've paid for. Deleting the app does not cancel a subscription.

Payments are processed by Apple and Google, so refunds are handled by them. On iPhone, request one at reportaproblem.apple.com. On Android, use Google Play's order history or the Google Play refund request page.

Remove Ads is a one-time purchase that removes the ads between levels forever. Arrowly Plus is a subscription that removes those ads and also gives you unlimited hints. With either one, you can still choose to watch optional reward videos.

1. On your old phone, open Settings and copy the Save code under Your progress (or tap Share to save it somewhere safe).
2. On your new phone, install Arrowly and open Settings → Restore progress.
3. Enter your save code. Your levels, stars and hints come back.

Keep your save code private: anyone who has it can load your progress.

On iPhone your save code is kept in the Keychain, so it usually comes back automatically after a reinstall. If it doesn't, use Settings → Restore progress with your save code. If you never saved your code, email us and we'll do our best to help.

Tap your avatar on the home screen to change your emoji avatar and nickname. Players aged 13 and over can type their own nickname; please keep it friendly, as it's shown on public leaderboards.

Open Settings in Arrowly and switch Daily reminders on or off. You can also manage notifications for Arrowly in your phone's settings.

Open Settings in Arrowly and tap Delete my data. This removes your leaderboard entries, scores, cloud save, notification token and anonymous ID from our servers and resets the game on your device. You can also email us to ask for deletion. Read more in our Privacy Policy.

Ads keep Arrowly free for everyone. You can remove the ads between levels with Remove Ads or Arrowly Plus in the Shop. On iPhone you choose whether ads can use tracking; players under 18 only see non-personalised ads.